At Nail Box, we aim to provide you with high-quality Nail Box products and an excellent shopping experience. If you’re not completely satisfied with your purchase, please review our Return Policy to understand how we can assist you.

Eligibility for Returns

To ensure hygiene and quality, we only accept returns under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery.
  • You must notify us of the issue within [time frame, e.g., 7 days] of receiving your order.

We do not accept returns or exchanges for products that have been used, altered, or are not in their original packaging.

Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support: Reach out to us and provide your order number, a description of the issue, and photos of the product if it is damaged or incorrect.
  2. Wait for Approval: Our team will review your request and respond within [time frame, e.g., 2-3 business days].
  3. Prepare the Item: If approved, repack the item securely in its original packaging with all included materials (e.g., glue, adhesive, instructions).
  4. Ship the Item: Follow the instructions provided by our team to return the product. Shipping fees for returns may apply unless the issue is our error.

Refunds

Refunds are issued under the following terms:

  • If the return is approved, we will process your refund within [time frame, e.g., 7 business days] after receiving the returned item.
  • Refunds will be issued to the original payment method.
  • For damaged or defective products, you may choose a replacement or a full refund.

Non-Refundable Items:

  • Gift cards or promotional items.
  • Products returned without prior approval.

Exchanges

We currently do not offer exchanges unless the product you received was damaged or incorrect. In such cases, we will provide a replacement at no additional cost.

Shipping Fees

  • If the return is due to our error (e.g., incorrect or defective product), we will cover the return shipping costs.
  • For other return reasons, customers are responsible for return shipping fees.

Contact Us

If you have any questions about this Return Policy or need assistance with a return, please contact us:

Changes to the Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page and will apply to orders placed after the modification date.

Thank you for shopping with Nail Box. We value your trust and are committed to making your experience as smooth and satisfying as possible.